Customers may request for a refund by submitting a written request to Midwaytel customer services via firstname.lastname@example.org. Refund requests carried out through other means shall not be eligible for the refund. In case customer wants to close his/her account, Midwaytel will refund 100% of the remaining balance (unused portion) in the account. Midwaytel reserves the right to deny repetitive refund requests. Any abuse of the terms relating to refunds hereunder shall lead to the termination of this Agreement.